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TO: UNH
Students and Families
FROM: Mark Rubinstein, Vice President
for Student and Academic Services
DATE: July 2004
RE: Paperless
Billing
I am writing to inform you (and in some cases to remind you)
that September will bring the next step in the University of
New Hampshire’s movement toward “paperless” administrative
communication. Over the two past years, we have shifted virtually
all standard communication emanating from the Registrar’s
Office and the Office of Financial Aid from paper to electronic
communication. Beginning in September 2004, Business Services
will follow suit, converting to electronic, online billing.
This transition follows more than half a year of “parallel” billing
in paper and electronic formats to ensure that we could provide
you with a seamless transition to an effective and user-friendly
system. As we move to discontinue the mailing of paper bills
in the fall, we expect this transition will not only add to
our ability to provide efficient service, but we expect that
it will also allow us to offer enhanced services to customers
with respect to information about bills and payments.
I
realize this change may not be convenient for all members
of the UNH community. Computer access for students - essentially
universal during the academic year - can be more problematic
during the summer. Likewise, not all parents have ready access
to computers, and we recognize that this could present possible
barriers. In order to make this transition a success, the staff
of Business Services are prepared to work with you to find solutions
to challenges that might arise. Please refer to the instructions
on the reverse side for more detail. If you still find yourself
concerned about how this will work for you, I ask that you call
our Business Services office at (603) 862-2230, Monday through
Friday between the hours of 8:00 and 4:30 to let us help you
find the right solution.
Over
the past few years, the University has grown its investment
in educational technology to better serve our students. The introduction
of Blackboard technology has enhanced classroom instruction and
the creation of a Blackboard portal this year will better connect
students to information they can use to succeed at UNH. The move
toward online services - including this change in the billing
process, online communication of student grades, and financial
aid awards - has allowed us to coordinate our technology
resources and to reinforce the use of technology as part of our
students’ learning. We hope that you will share our view
about the value of this effort and help us to make it a success.
Thank you for your patience and support through this transition.
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